In what areas does your RU have a right to non-discriminatory treatment?
You have a right to non-discriminatory access to last-mile rail freight services. The following diagram shows which topics and processes are covered. It also contains examples illustrating the areas where your RU has a right to non-discriminatory treatment. Please feel free to contact us if you have any questions.
Grafik 3: Range of services
Your RU enjoys non-discriminatory treatment with regard to the range of services offered, e.g.:
- shunting
- technical inspections of rolling stock
- inspection of brakes
- connecting or disconnecting locomotives
- administrative services such as checking incoming/outgoing records in the cargo information system
Grafik 3: Publication obligation
There is a legal obligation to publish information that your RU has a right to know, namely:
- range of services offered;
- information about the formal procedure including deadlines for order placement (or cancellation) and for issuance and signature of the service agreement;
- pricing for the required resources and services, including any discounts
- any other general conditions that the client should be aware of when procuring services (e.g. place of service provision).
